1. Who We Are

TEKNIK HUB (“TEKNIK HUB”, “we”, “us”, or “our”) is a software development and digital marketing agency based in Kerala, India. We provide design, development, marketing, and related IT services, and we may also operate one or more e-commerce stores under the TEKNIK HUB brand.

Business name: TEKNIK HUB
Address: Poovannur Palli, Ramanattukara – 673633, Calicut, Kerala, India

2. Scope & Applicability

This Privacy Policy applies to information we collect:

When you visit or use our website and any sub-domains operated by TEKNIK HUB.
When you contact us via contact forms, email, phone, or social media.
When you interact with our e-commerce store(s) under TEKNIK HUB (for example, to browse products, place orders, or create an account).
When you engage us for software development, digital marketing, or related services.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy, subject to applicable laws of India.

3. Information We Collect

3.1 Information you provide directly

We may collect information that you voluntarily provide when you:

Submit an inquiry through our contact forms or chat options.
Request a quote or proposal for our services.
Sign up for newsletters, updates, or marketing communications.
Create an account or place an order on our e-commerce store.
Apply for a job, internship, or partnership.

Such information may include:

Name
Email address
Phone number
Company name and designation
Billing / shipping details (for e-commerce or service invoices)
Order details and transaction-related information (excluding full payment card data if a payment gateway is used)
Any other information you choose to share in free-text fields or attachments

3.2 Information collected automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar technologies, such as:

IP address and approximate location
Device type, operating system, and browser type
Pages visited, time spent, and navigation patterns
Referring URLs and search terms

3.3 Information from third parties

We may receive limited information about you from third-party services that you choose to connect with or that support our services (for example, analytics tools, payment gateways, or social media platforms). Such information will be processed in accordance with this Privacy Policy and the respective third-party policies.

4. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to your inquiries, requests, and support needs.
To provide, operate, and improve our software, web, marketing, and related services.
To process orders, payments, deliveries, and refunds through our e-commerce store(s).
To send important service-related communications (such as order updates, security alerts, or policy changes).
To send marketing and promotional communications, where permitted by applicable law and with your consent where required.
To understand how users interact with our website and services, and to improve user experience.
To comply with legal obligations, resolve disputes, and enforce our agreements.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to remember your preferences, understand how you use our site, and improve our services. Some cookies are essential for the functioning of the website, while others are used for analytics and performance.

Depending on your browser and device settings, you may be able to block or delete cookies. However, doing so might impact certain features or functionalities of the website or e-commerce store.

We may use a third-party cookie consent management tool to display cookie banners and manage user choices. You can review or change your cookie preferences (if enabled) through the cookie banner or settings on our website.

6. Third-Party Services & Integrations

We may use third-party service providers to support our website, services, and e-commerce operations. Examples include hosting providers, analytics tools, payment gateways, marketing platforms, and communication tools.

These third parties may process your information in accordance with their own privacy policies. While we take reasonable care in selecting reputable service providers, we do not control and are not responsible for the privacy practices of independent third-party websites, apps, or services that are not operated by TEKNIK HUB.

We recommend that you review the privacy policies of any third-party services you use (for example, when you are redirected to a payment gateway or external platform).

7. Data Retention

We retain your personal information for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

Inquiry and communication records may be retained as long as our engagement or potential engagement with you is active.
Order and billing records may be retained as required for accounting, tax, and legal purposes.
We may store basic contact details until you request deletion or withdraw your consent, where applicable.

If you request that we delete your information, we will make reasonable efforts to do so, subject to any legal obligations that require us to retain certain records.

8. Your Rights & Choices

Depending on applicable law, you may have certain rights regarding your personal information, such as the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Object to or restrict certain types of processing, including direct marketing.
Withdraw consent where processing is based on your consent (for example, marketing emails).

To exercise any of these rights, or to raise questions about your data, you can contact us using the details in the Contact Us section.

9. Children’s Privacy

Our website and services are not primarily directed to children under the age of 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information as required by applicable law.

10. Data Security

We implement reasonable technical and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping any passwords or login credentials used on our e-commerce or client portals confidential.

11. International Users

TEKNIK HUB is based in India, and our primary compliance framework is under the applicable laws of India. If you access our website or services from outside India, please note that your information may be processed and stored in India, where data protection laws may differ from those in your jurisdiction.

By using our website or services, you consent to the transfer and processing of your information in India in accordance with this Privacy Policy, to the extent allowed by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do so, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

TEKNIK HUB
Poovannur Palli, Ramanattukara – 673633
Calicut, Kerala, India

Email: info@teknikhub.in

You may also reach us through the contact form on our “Contact Us” page on the website.

Privacy Policy of TEKNIK HUB